# General **URL:** https://forum.builder.io/c/general/6.md [Latest](https://forum.builder.io/latest.md) · [Categories](https://forum.builder.io/categories.md) · [Tags](https://forum.builder.io/tags.md) --- ## [About the General category](https://forum.builder.io/t/about-the-general-category/29)
**Author:** [@steve](https://forum.builder.io/u/steve)\ **Replies:** 0
Use this category for general non-technical questions. --- ## ["Get Code" does not work](https://forum.builder.io/t/get-code-does-not-work/16501)
**Author:** [@Sam1](https://forum.builder.io/u/Sam1)\ **Replies:** 1\ **Last updated:** [October 8, 2026, 11:13am UTC](https://forum.builder.io/t/get-code-does-not-work/16501 "2026-10-08T11:13:45Z")
Ive made a website in the content area. Builder.io changed the interface and now has code space with the github integrated. I want to be able to build like i can in content in the code section. Right now I am trying to f… --- ## [Building a Membership Portal with Builder.io and Digital Membership Cards](https://forum.builder.io/t/building-a-membership-portal-with-builder-io-and-digital-membership-cards/16443)
**Author:** [@kiannah](https://forum.builder.io/u/kiannah)\ **Replies:** 1\ **Last updated:** [August 12, 2026, 4:34am UTC](https://forum.builder.io/t/building-a-membership-portal-with-builder-io-and-digital-membership-cards/16443 "2026-08-12T04:34:48Z")
Hi Builder.io community, I’m exploring the best approach for building a modern membership portal using a visual CMS and frontend framework. The use case is for organizations like museums, clubs, gyms, and nonprofits th… --- ## [Credit reset every month?](https://forum.builder.io/t/credit-reset-every-month/16427)
**Author:** [@Volejo](https://forum.builder.io/u/Volejo)\ **Replies:** 2\ **Last updated:** [July 31, 2026, 8:59am UTC](https://forum.builder.io/t/credit-reset-every-month/16427 "2026-07-31T08:59:23Z")
Hello, Could you please clarify whether unused credits expire at the end of the monthly billing period? My account currently shows a balance of exactly 1,000 credits. However, I cannot see any remaining credits from my… --- ## [Is the Builder platform experiencing downtime or could it be having a problem you can help me resolve, please?](https://forum.builder.io/t/is-the-builder-platform-experiencing-downtime-or-could-it-be-having-a-problem-you-can-help-me-resolve-please/16384)
**Author:** [@Giggs](https://forum.builder.io/u/Giggs)\ **Replies:** 1\ **Last updated:** [July 16, 2026, 9:39am UTC](https://forum.builder.io/t/is-the-builder-platform-experiencing-downtime-or-could-it-be-having-a-problem-you-can-help-me-resolve-please/16384 "2026-07-16T09:39:28Z")
All websites and platforms are functioning normally. Even Builder was functioning well yesterday, and before, but since this morning I find it is not responding for any project, even after I have tried with VPN off, and … --- ## [Current status of builder.io](https://forum.builder.io/t/current-status-of-builder-io/16376)
**Author:** [@Volejo](https://forum.builder.io/u/Volejo)\ **Replies:** 1\ **Last updated:** [July 16, 2026, 9:29am UTC](https://forum.builder.io/t/current-status-of-builder-io/16376 "2026-07-16T09:29:39Z")
Good evening, how is the roadmap of builder.io features? Is there a roadmap? I want to code a lot of stuff with builder.io but i want to be sure that there is active support and development on the project. Thanks. Vo… --- ## [Cannot upgrade bandwith. 3000 gb/month +. No acces to editor](https://forum.builder.io/t/cannot-upgrade-bandwith-3000-gb-month-no-acces-to-editor/16401)
**Author:** [@bartsleeps](https://forum.builder.io/u/bartsleeps)\ **Replies:** 1\ **Last updated:** [July 16, 2026, 9:14am UTC](https://forum.builder.io/t/cannot-upgrade-bandwith-3000-gb-month-no-acces-to-editor/16401 "2026-07-16T09:14:06Z")
We are on growth plan, can not edit content anymore due to bandwith limit of 3000gb/month. Not very convenient that access is automatically denied while we planned to edit content today. How to proceed, we need a tempora… --- ## [Validating Builder.io Integrations with Apidog CLI Before Deployment (2026)](https://forum.builder.io/t/validating-builder-io-integrations-with-apidog-cli-before-deployment-2026/16411)
**Author:** [@luc26](https://forum.builder.io/u/luc26)\ **Replies:** 0\ **Last updated:** [July 9, 2026, 6:38am UTC](https://forum.builder.io/t/validating-builder-io-integrations-with-apidog-cli-before-deployment-2026/16411 "2026-07-09T06:38:00Z")
Builder.io makes it easy to build and iterate on modern web applications, but many projects also rely on external APIs for authentication, content, analytics, payments, or other services. One practice we’ve adopted is v… --- ## [Request a refund](https://forum.builder.io/t/request-a-refund/16343)
**Author:** [@Feras](https://forum.builder.io/u/Feras)\ **Replies:** 3\ **Last updated:** [June 12, 2026, 7:44am UTC](https://forum.builder.io/t/request-a-refund/16343 "2026-06-12T07:44:56Z")
Hello Builder Team, I would like to request a refund for my recent subscription payment. I have already downgraded my account to the Free plan. My public API is: 027d7e41314e41ff8b2779c5808cd352 The subscription was … --- ## [Why use a Dedicated SMTP Server for cold outreach?](https://forum.builder.io/t/why-use-a-dedicated-smtp-server-for-cold-outreach/16297)
**Author:** [@brucewilson3](https://forum.builder.io/u/brucewilson3)\ **Replies:** 0\ **Last updated:** [May 21, 2026, 11:52am UTC](https://forum.builder.io/t/why-use-a-dedicated-smtp-server-for-cold-outreach/16297 "2026-05-21T11:52:04Z")
Honestly, if I’m asking this, I’m trying to figure out if it’s finally time to stop sharing IPs with spammers. It’s about wanting complete control over my sender reputation so my cold emails don’t instantly get blocked b… --- ## [Best way to handle transactional + bulk emails in modern web apps?](https://forum.builder.io/t/best-way-to-handle-transactional-bulk-emails-in-modern-web-apps/16294)
**Author:** [@Raju001](https://forum.builder.io/u/Raju001)\ **Replies:** 0\ **Last updated:** [May 21, 2026, 11:39am UTC](https://forum.builder.io/t/best-way-to-handle-transactional-bulk-emails-in-modern-web-apps/16294 "2026-05-21T11:39:15Z")
Hey community, We’re building a workflow-heavy web app with Builder.io and trying to improve email delivery performance for onboarding and notification flows. For teams handling larger campaigns, how are you choosing a… --- ## [Bulk Email to customers](https://forum.builder.io/t/bulk-email-to-customers/16272)
**Author:** [@Raju001](https://forum.builder.io/u/Raju001)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 11:52am UTC](https://forum.builder.io/t/bulk-email-to-customers/16272 "2026-04-29T11:52:06Z")
Hey community, I just wanted to know if you guys have tried any bulk email service providers for email marketing to customers. I have looked and found DigitalAka™ in the search. If any one had tried any or have suggesti… --- ## [Bad quality in uploaded images](https://forum.builder.io/t/bad-quality-in-uploaded-images/16268)
**Author:** [@matrod](https://forum.builder.io/u/matrod)\ **Replies:** 0\ **Last updated:** [April 20, 2026, 10:03am UTC](https://forum.builder.io/t/bad-quality-in-uploaded-images/16268 "2026-04-20T10:03:51Z")
Builder content link Asset Library We are experiencing significant issues with the quality of the images we upload to the Builder.io CMS. The quality is considerably lower than that of the original files. We have atte… --- ## [Search Solutions](https://forum.builder.io/t/search-solutions/6294)
**Author:** [@jhs129](https://forum.builder.io/u/jhs129)\ **Replies:** 3\ **Last updated:** [April 15, 2026, 10:17am UTC](https://forum.builder.io/t/search-solutions/6294 "2026-04-15T10:17:02Z")
Hi- I am working on selecting a search solution to pair with my builder.io implementation. I know there is a plugin to Algolia that exists but I am curious what other search solutions have been commonly integrated and … --- ## [Any docs on when Builder.io chooses to compress video assets](https://forum.builder.io/t/any-docs-on-when-builder-io-chooses-to-compress-video-assets/16235)
**Author:** [@chris-hayes](https://forum.builder.io/u/chris-hayes)\ **Replies:** 1\ **Last updated:** [April 10, 2026, 11:11am UTC](https://forum.builder.io/t/any-docs-on-when-builder-io-chooses-to-compress-video-assets/16235 "2026-04-10T11:11:14Z")
Is there any info on how / when Builder.io compresses videos? We have one MP4 video at ~9.6 MB that was uploaded fine. We wanted to swap that video out with a new MP4 video which is also ~9.6 MB. It seems to have identi… --- ## [How can I add multiple email IDs in builder's form](https://forum.builder.io/t/how-can-i-add-multiple-email-ids-in-builders-form/16252)
**Author:** [@Dhanashree](https://forum.builder.io/u/Dhanashree)\ **Replies:** 1\ **Last updated:** [April 10, 2026, 11:03am UTC](https://forum.builder.io/t/how-can-i-add-multiple-email-ids-in-builders-form/16252 "2026-04-10T11:03:32Z")
Hello @manish-sharma , How can I add multiple email IDs to a landing page form? At present, when I add two or more email addresses, the form submission data is not delivered to any mailbox. However, when only one email … --- ## [Repeater only stacking vertically](https://forum.builder.io/t/repeater-only-stacking-vertically/16232)
**Author:** [@cstephen](https://forum.builder.io/u/cstephen)\ **Replies:** 1\ **Last updated:** [March 19, 2026, 4:20pm UTC](https://forum.builder.io/t/repeater-only-stacking-vertically/16232 "2026-03-19T16:20:47Z")
What are you trying to accomplish im trying to have 3 article cards that are in line horizontal with the repeater but the repeater keeps stacking the box below instead of horizontal Screenshots or video link Screen… --- ## [No Response After Multiple Requests – Enterprise Publish Space Access](https://forum.builder.io/t/no-response-after-multiple-requests-enterprise-publish-space-access/16196)
**Author:** [@primesynergy](https://forum.builder.io/u/primesynergy)\ **Replies:** 0\ **Last updated:** [March 5, 2026, 3:30pm UTC](https://forum.builder.io/t/no-response-after-multiple-requests-enterprise-publish-space-access/16196 "2026-03-05T15:30:10Z")
Hello Builder.io Team, We are an enterprise company currently evaluating Builder.io for large-scale implementation, specifically to use Builder Publish (headless CMS) for our production environment. Over the past few w… --- ## [Embedding a lightweight “tool guide” page inside builder, best way without hurting performance/seo?](https://forum.builder.io/t/embedding-a-lightweight-tool-guide-page-inside-builder-best-way-without-hurting-performance-seo/16174)
**Author:** [@mello09](https://forum.builder.io/u/mello09)\ **Replies:** 1\ **Last updated:** [February 24, 2026, 11:50am UTC](https://forum.builder.io/t/embedding-a-lightweight-tool-guide-page-inside-builder-best-way-without-hurting-performance-seo/16174 "2026-02-24T11:50:43Z")
Hey everyone :waving\_hand: I’m building a landing page in Builder and I’m trying to keep everything clean and fast, but I’m running into a weird issue with content that includes external resources. For context, I’m wor… --- ## [What is the situation with Publish pricing plans?](https://forum.builder.io/t/what-is-the-situation-with-publish-pricing-plans/16133)
**Author:** [@chris-hayes](https://forum.builder.io/u/chris-hayes)\ **Replies:** 1\ **Last updated:** [January 30, 2026, 8:05pm UTC](https://forum.builder.io/t/what-is-the-situation-with-publish-pricing-plans/16133 "2026-01-30T20:05:19Z")
Is Builder.io sunsetting Builder Publish? It looks like they’ve gone Enterprise-only with Publish. When you’re logged into Builder.io, apart from the free plan, the only other plan available is “Enterprise”. If you cre… --- ## [Builder max min character Limit for localized fields](https://forum.builder.io/t/builder-max-min-character-limit-for-localized-fields/15918)
**Author:** [@dipanjanbhattacharya](https://forum.builder.io/u/dipanjanbhattacharya)\ **Replies:** 4\ **Last updated:** [January 29, 2026, 7:20am UTC](https://forum.builder.io/t/builder-max-min-character-limit-for-localized-fields/15918 "2026-01-29T07:20:02Z")
In Builder.io in our page and section model for our custom component we want to add a max and min character limit, that we have achieved but we have several locales, how to acheive that for the various locales in our bui… --- ## [Custom Attributes API](https://forum.builder.io/t/custom-attributes-api/16064)
**Author:** [@mateuszad](https://forum.builder.io/u/mateuszad)\ **Replies:** 1\ **Last updated:** [January 16, 2026, 3:04pm UTC](https://forum.builder.io/t/custom-attributes-api/16064 "2026-01-16T15:04:41Z")
Hi, Is there a public API endpoint to programmatically update Custom Targeting Attributes (specifically the enum values)? I’m trying to sync segments from an external tool to Builder.io so they stay updated in the targ… --- ## [How to modify the Carousel?](https://forum.builder.io/t/how-to-modify-the-carousel/16067)
**Author:** [@Dhanashree](https://forum.builder.io/u/Dhanashree)\ **Replies:** 3\ **Last updated:** [January 16, 2026, 3:02pm UTC](https://forum.builder.io/t/how-to-modify-the-carousel/16067 "2026-01-16T15:02:22Z")
How to use the advance option of carousel to set the break points and show the slides? My requirement is For 5000 I want 3 slides , for 991 2 slides and for 671 (mobile view ) one slide . How to do that? --- ## [I have access to only 1 user, but the subscription says I should have 20 slots](https://forum.builder.io/t/i-have-access-to-only-1-user-but-the-subscription-says-i-should-have-20-slots/16084)
**Author:** [@ydalin](https://forum.builder.io/u/ydalin)\ **Replies:** 1\ **Last updated:** [January 16, 2026, 2:57pm UTC](https://forum.builder.io/t/i-have-access-to-only-1-user-but-the-subscription-says-i-should-have-20-slots/16084 "2026-01-16T14:57:12Z")
The subscriptions says we can have up to 20 users, but the actual amount we have access to is 1 user. Please see screenshots. Builder content link Builder public api key 69009fa6a70f4319b28ce937908ab16c What are you… --- ## [Guide/docs recommended to introduce a content writer to Builder?](https://forum.builder.io/t/guide-docs-recommended-to-introduce-a-content-writer-to-builder/16085)
**Author:** [@josydaisy](https://forum.builder.io/u/josydaisy)\ **Replies:** 1\ **Last updated:** [January 16, 2026, 2:47pm UTC](https://forum.builder.io/t/guide-docs-recommended-to-introduce-a-content-writer-to-builder/16085 "2026-01-16T14:47:49Z")
I have a new writer joining my team and I’m looking for a resource guide that they can go over to explain Builder as a CMS. They will mostly be just using the visual editor, so no code type info needed. Anyone know of su… --- ## [Has Anyone Built Audio or Media-Driven Projects Using Builder.io?](https://forum.builder.io/t/has-anyone-built-audio-or-media-driven-projects-using-builder-io/16074)
**Author:** [@Jameswill8520](https://forum.builder.io/u/Jameswill8520)\ **Replies:** 1\ **Last updated:** [January 8, 2026, 2:41pm UTC](https://forum.builder.io/t/has-anyone-built-audio-or-media-driven-projects-using-builder-io/16074 "2026-01-08T14:41:25Z")
Hi everyone, I’m experimenting with Builder.io to see how well it supports media-centric experiences and user-focused design patterns. While researching different audio platforms, I came across sites like Tubidy, which e… --- ## [Unable to access the subscription i purchased](https://forum.builder.io/t/unable-to-access-the-subscription-i-purchased/16041)
**Author:** [@alexhylton](https://forum.builder.io/u/alexhylton)\ **Replies:** 1\ **Last updated:** [December 28, 2025, 9:34pm UTC](https://forum.builder.io/t/unable-to-access-the-subscription-i-purchased/16041 "2025-12-28T21:34:56Z")
I purchased the pro plan, my payment didn’t go through the first time, the second time it did. I was billed for a year. I don’t have access to the pro features and it shows me on a free plan. I contacted support, they… --- ## [Looking for refund](https://forum.builder.io/t/looking-for-refund/16016)
**Author:** [@Goeun\_0303](https://forum.builder.io/u/Goeun_0303)\ **Replies:** 0\ **Last updated:** [December 10, 2025, 8:56am UTC](https://forum.builder.io/t/looking-for-refund/16016 "2025-12-10T08:56:34Z")
I hope you’re doing well, I recently subscribed to your plan thinking it included multiple environments, but then realized that feature is only available on the custom plan. As a new startup, every bit of support and mo… --- ## [Git Branch Naming - Custom Template {name} variable not reflecting renamed branch name](https://forum.builder.io/t/git-branch-naming-custom-template-name-variable-not-reflecting-renamed-branch-name/16010)
**Author:** [@agnwoj99](https://forum.builder.io/u/agnwoj99)\ **Replies:** 0\ **Last updated:** [December 8, 2025, 10:57am UTC](https://forum.builder.io/t/git-branch-naming-custom-template-name-variable-not-reflecting-renamed-branch-name/16010 "2025-12-08T10:57:57Z")
Hi, I’m having an issue with the “Git Branch Naming” feature in Projects. Setup: Git Branch Naming: Custom Custom Template: feat/{name} Problem: When I create a new branch and then rename it using “Rename branc… --- ## [Is a multi-tenant SaaS possible?](https://forum.builder.io/t/is-a-multi-tenant-saas-possible/5522)
**Author:** [@bearmcg2](https://forum.builder.io/u/bearmcg2)\ **Replies:** 4\ **Last updated:** [November 29, 2025, 9:44am UTC](https://forum.builder.io/t/is-a-multi-tenant-saas-possible/5522 "2025-11-29T09:44:09Z")
Hi all, I’m new to Builder.io and no-code/low-code in general. I’ve been told what I want to accomplish cannot be done with no/low code and I would need a full dev team. I’m hoping someone can clarify. I have a busine… [Next page](https://forum.builder.io/c/general/6.md?page=1)