# Builder is not opening

**URL:** <https://forum.builder.io/t/builder-is-not-opening/7805>\
**Category:** General\
**Tags:** visual-editor, nextjs\
**Created:** [January 28, 2025, 11:54am UTC](https://forum.builder.io/t/builder-is-not-opening/7805 "2025-01-28T11:54:46Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Umang\_001](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.builder.io/umang_001/32/4296_2.png) [@Umang\_001](https://forum.builder.io/u/Umang_001)\
**Post date:** [January 28, 2025, 11:54am UTC](https://forum.builder.io/t/builder-is-not-opening/7805/1 "2025-01-28T11:54:46Z")

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I suddenly cannot access [Builder.io](http://Builder.io) on my system. I’m receiving the following error:

 ![Screenshot (240)](https://us1.discourse-cdn.com/flex020/uploads/builder/original/2X/b/b49e8001d3bd17faafd0c50992c9d7bba377d8c1.png)

It was working fine previously. I’m not sure if it’s an IP issue or something else, but I am unable to open [Builder.io](http://Builder.io) now. after connecting with VPN its working fine.

???

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**Author:** ![manish-sharma](https://avatars.discourse-cdn.com/v4/letter/m/8797f3/32.png) [@manish-sharma](https://forum.builder.io/u/manish-sharma)\
**Post date:** [January 28, 2025, 12:36pm UTC](https://forum.builder.io/t/builder-is-not-opening/7805/2 "2025-01-28T12:36:03Z")

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Hi @Umang_001,

We believe this issue may be related to your region, particularly with your ISP (JioFibre or Jio Mobile India) having trouble resolving access to [builder.io](http://builder.io). Are you based in India? Several of us here in India are experiencing the same issue and are currently using a VPN. Hopefully, this will be resolved soon by the ISP.

If you continue to face issues, let us know, and we can explore other solutions.

Thanks,

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<div class="post-metadata">

**Author:** ![Umang\_001](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.builder.io/umang_001/32/4296_2.png) [@Umang\_001](https://forum.builder.io/u/Umang_001)\
**Post date:** [January 28, 2025, 12:53pm UTC](https://forum.builder.io/t/builder-is-not-opening/7805/3 "2025-01-28T12:53:31Z")

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Yes, we are currently using a VPN to address this issue. The team members experiencing this issue are using Jio Fiber as their ISP.

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<div class="post-metadata">

**Author:** ![manish-sharma](https://avatars.discourse-cdn.com/v4/letter/m/8797f3/32.png) [@manish-sharma](https://forum.builder.io/u/manish-sharma)\
**Post date:** [January 28, 2025, 1:02pm UTC](https://forum.builder.io/t/builder-is-not-opening/7805/4 "2025-01-28T13:02:00Z")

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Thanks for your cooperation! While this isn’t a Builder-related issue, I’m hopeful it will be addressed and resolved soon.

Thank you,

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<div class="post-metadata">

**Author:** ![Umang\_001](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.builder.io/umang_001/32/4296_2.png) [@Umang\_001](https://forum.builder.io/u/Umang_001)\
**Post date:** [January 28, 2025, 1:03pm UTC](https://forum.builder.io/t/builder-is-not-opening/7805/5 "2025-01-28T13:03:50Z")

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thanks @manish-sharma