# Domain connect not working

**URL:** <https://forum.builder.io/t/domain-connect-not-working/931>\
**Category:** Technical Questions\
**Tags:** feature\
**Created:** [August 31, 2021, 7:19pm UTC](https://forum.builder.io/t/domain-connect-not-working/931 "2021-08-31T19:19:40Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![jarett](https://avatars.discourse-cdn.com/v4/letter/j/ee59a6/32.png) [@jarett](https://forum.builder.io/u/jarett)\
**Post date:** [August 31, 2021, 7:19pm UTC](https://forum.builder.io/t/domain-connect-not-working/931/1 "2021-08-31T19:19:40Z")

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I am having a connection with the custom domain feature. I followed these steps:

> **[Custom domains - Builder.io](https://www.builder.io/c/docs/custom-domains)**
>
> Build and optimize digital experiences for any tech stack, visually.

and waited more than several hours for the DNS records to propagate. Records have been validated but whenever I go to our domain, it does not load. Please advise.

Thanks!

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**Author:** ![jarett](https://avatars.discourse-cdn.com/v4/letter/j/ee59a6/32.png) [@jarett](https://forum.builder.io/u/jarett)\
**Post date:** [September 2, 2021, 5:26pm UTC](https://forum.builder.io/t/domain-connect-not-working/931/2 "2021-09-02T17:26:16Z")

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I also did a DNS lookup and found the following error message:  
DNS query for boa-official-amethyst.builder.live returned an error from the server: **Refused**

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**Author:** ![aziz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.builder.io/aziz/32/2551_2.png) [@aziz](https://forum.builder.io/u/aziz)\
**Post date:** [September 2, 2021, 5:52pm UTC](https://forum.builder.io/t/domain-connect-not-working/931/3 "2021-09-02T17:52:59Z")

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Hi @jarett , thanks for reporting, I noticed the underlying distribution was disabled by our provider (aws), still investigating the reason for this, but your domain should be working now.

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**Author:** ![aziz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.builder.io/aziz/32/2551_2.png) [@aziz](https://forum.builder.io/u/aziz)\
**Post date:** [September 2, 2021, 6:08pm UTC](https://forum.builder.io/t/domain-connect-not-working/931/4 "2021-09-02T18:08:20Z")

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Looked into the logs and this seemed to be caused by a `delete` domain request by the user that was partially successful (it disabled the distribution but didn’t remove the record), we will further proof the UI for this, thanks again for reporting the issue.

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**Author:** ![jarett](https://avatars.discourse-cdn.com/v4/letter/j/ee59a6/32.png) [@jarett](https://forum.builder.io/u/jarett)\
**Post date:** [September 2, 2021, 6:47pm UTC](https://forum.builder.io/t/domain-connect-not-working/931/5 "2021-09-02T18:47:36Z")

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Thanks so much for looking into this, Aziz!  
I appreciate your help!

- Jarett