# I paid for 500 agent credits twice and didn't receive a single one! **URL:** \ **Category:** Bugs\ **Created:** [March 4, 2026, 8:48am UTC](https://forum.builder.io/t/i-paid-for-500-agent-credits-twice-and-didnt-receive-a-single-one/16190 "2026-03-04T08:48:30Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Ivan\_M](https://avatars.discourse-cdn.com/v4/letter/i/7c8e57/32.png) [@Ivan\_M](https://forum.builder.io/u/Ivan_M)\ **Post date:** [March 4, 2026, 8:48am UTC](https://forum.builder.io/t/i-paid-for-500-agent-credits-twice-and-didnt-receive-a-single-one/16190/1 "2026-03-04T08:48:30Z")
Good day, I have contacted support five times already, but unfortunately have not received any assistance. I wanted to add 500 credits to my account and paid the Stripe invoice. However, I was asked to pay again. I paid the invoice a second time, but the credits still have not been added to my account. Support has not responded, and I have been unable to use the service for two days now. Could you please check the payments and help resolve this issue? ---
**Author:** ![Ivan\_M](https://avatars.discourse-cdn.com/v4/letter/i/7c8e57/32.png) [@Ivan\_M](https://forum.builder.io/u/Ivan_M)\ **Post date:** [March 5, 2026, 1:30am UTC](https://forum.builder.io/t/i-paid-for-500-agent-credits-twice-and-didnt-receive-a-single-one/16190/2 "2026-03-05T01:30:03Z")
1 view in 17 hours. Let’s resolve this somehow. I don’t want to file a complaint with the relevant authorities… ---
**Author:** ![Ivan\_M](https://avatars.discourse-cdn.com/v4/letter/i/7c8e57/32.png) [@Ivan\_M](https://forum.builder.io/u/Ivan_M)\ **Post date:** [March 5, 2026, 10:24am UTC](https://forum.builder.io/t/i-paid-for-500-agent-credits-twice-and-didnt-receive-a-single-one/16190/3 "2026-03-05T10:24:38Z")
I received a refund for my last payment, but the previous one wasn’t credited under the pretext that I’d used up 1,000 credits. I received 1,000 credits when I purchased the Pro plan, but I still haven’t received the 500 I paid for! Who’s going to pay me for the three days of downtime due to your error? What’s more, customer support only responds once a day! I’m losing a valuable client because of your oversight! Please fix my plan! ---
**Author:** ![Ivan\_M](https://avatars.discourse-cdn.com/v4/letter/i/7c8e57/32.png) [@Ivan\_M](https://forum.builder.io/u/Ivan_M)\ **Post date:** [March 30, 2026, 5:38am UTC](https://forum.builder.io/t/i-paid-for-500-agent-credits-twice-and-didnt-receive-a-single-one/16190/4 "2026-03-30T05:38:10Z")
Problems again! I bought a PRO subscription for $30 yesterday and they didn’t give me any credits! How much longer? Support is ignoring me! My key is 8dff325e82014bb580988215237512cd. SOLVE THE PROBLEM!