# Looking for a refund 

**URL:** <https://forum.builder.io/t/looking-for-a-refund/15870>\
**Category:** General\
**Created:** [October 13, 2025, 9:57am UTC](https://forum.builder.io/t/looking-for-a-refund/15870 "2025-10-13T09:57:49Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![usa](https://avatars.discourse-cdn.com/v4/letter/u/8baadc/32.png) [@usa](https://forum.builder.io/u/usa)\
**Post date:** [October 13, 2025, 9:57am UTC](https://forum.builder.io/t/looking-for-a-refund/15870/1 "2025-10-13T09:57:49Z")

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I hope you’re doing well,

I recently subscribed to your plan thinking it included multiple environments, but then realized that feature is only available on the custom plan. As a new startup, every bit of support and money makes a huge difference for us.

We’d be incredibly grateful if a refund could be processed, as we haven’t had the chance to make use of the plan yet.

Thank you so much for your time and understanding . @sheema

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**Author:** ![sheema](https://avatars.discourse-cdn.com/v4/letter/s/e19adc/32.png) [@sheema](https://forum.builder.io/u/sheema)\
**Post date:** [October 14, 2025, 6:00am UTC](https://forum.builder.io/t/looking-for-a-refund/15870/2 "2025-10-14T06:00:26Z")

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Hi @usa your refund has been processed via your zendesk request by @builder_akash. The refund may take 10-15 days to appear in your account.