# No help received 😡

**URL:** https://forum.builder.io/t/no-help-received/15815
**Category:** General
**Created:** [October 2, 2025, 6:34am UTC](https://forum.builder.io/t/no-help-received/15815 "2025-10-02T06:34:51Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![Coldplay](https://avatars.discourse-cdn.com/v4/letter/c/ac91a4/32.png) [@Coldplay](https://forum.builder.io/u/Coldplay)
#### Post date: [October 2, 2025, 6:34am UTC](https://forum.builder.io/t/no-help-received/15815/1 "2025-10-02T06:34:51Z")

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I had posted earlier regarding a refund request for my Pro plan subscription (since we realized we actually need the Custom plan for features like multiple environments and role-based permissions). Unfortunately, I haven’t received any response from the team yet.

Could you please provide an update on this?

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### Author: ![manish-sharma](https://avatars.discourse-cdn.com/v4/letter/m/8797f3/32.png) [@manish-sharma](https://forum.builder.io/u/manish-sharma)
#### Post date: [October 2, 2025, 6:59am UTC](https://forum.builder.io/t/no-help-received/15815/2 "2025-10-02T06:59:48Z")

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Hello @Coldplay,

To ensure your refund request is tracked and addressed promptly, could you please create a support ticket directly at **[support@builder.io](mailto:support@builder.io)**? Once submitted, our team will be able to review and respond to your request as quickly as possible.

We appreciate your patience!

Thanks,