Is the Builder platform experiencing downtime or could it be having a problem you can help me resolve, please?

All websites and platforms are functioning normally. Even Builder was functioning well yesterday, and before, but since this morning I find it is not responding for any project, even after I have tried with VPN off, and also with VPN on. I even turned firewall off, uninstalled Malwarebytes antivirus thinking it’s the cause, removed extensions, opened window in incognito, tried different browsers, but the same thing happens as seen in the screenshots below:

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Thank you for any help you can provide.

Hi there,

A few things to check right away:

  1. Check the Builder.io status page at status.builder.io — this shows real-time service status and any ongoing incidents. You can also subscribe there to get notified when incidents are created or resolved.

  2. If the status page shows all systems operational but you’re still blocked, this needs direct investigation by the Builder team.


You can also:

  • Submit a support ticket directly via the in-app help widget (the question mark icon at the bottom right of the Builder app) if you’re on a paid plan
  • Email support@builder.io with your account details, the screenshots you’ve shared, and a note about everything you’ve tried

The more context you include (account email, region/country, time the issue started, any error codes visible in the screenshots), the faster they can track it down.

Thanks