Still urgently waiting for support!

FUSION
1

Hi Builder.io Team,

I really need your help! I’ve run into what feels like a grave error and I’m unable to get any support so far.

What happened:

I’m not sure exactly how, but at some point I landed on a screen in my browser with my project settings. It was a grey page with input fields already populated with my project info—including my OpenAI key (clearly visible in the field).

Next to the key, I noticed a checkbox labeled ‘secret’. Thinking it might make things more secure, I checked the box (which turned the value into the usual “hidden” dots) and pressed the “Save” button at the bottom.

When I returned to my fusion project, it was gone. No trace, not in my dashboard. Just: gone.

I actively hid my API key in a project settings page and saved that setting. And that - somehow - triggered all this. So: this is not (completely) my fault. I just should’ve let the setting be for what they are. Yes. But: I did not delete my project. Ever.

Which project:

My project preview was still available at this link - until this morning.

Now all reference of my project is gone. After that… my whole project vanished. It’s not showing up anywhere.

So I believe the project ID is:

2150958a00314cf9bfe06d7d4d0c7381

Why this is urgent:

I’ve spent well over 100 hours on this project, and I was just about to hand the code off to my developers. Now I have nothing. I really hope there’s a way to restore my project, even if this was “user error”—I’m honestly at a loss and desperate for help.

Hoping this is restorable - and even if not, please tell me so I need to start grinding.

Rik

2

Hello @rheijmen,

Welcome to the builder.io forum — I completely understand how concerning this must be, especially after all the hard work you’ve put into the project.

It looks like the project is still available. Could you please try accessing it directly using the following link? Builder.io: Visual Development Platform

Screenshot 2025-08-05 at 11.46.32 PM
Screenshot 2025-08-05 at 11.46.32 PM1920×969 118 KB

If you’re still not seeing it in your dashboard, it’s possible that the project was unlinked or hidden due to a temporary UI or account state issue (such as a workspace switch or permission toggle). Once you’re in, I recommend checking your organization and space settings to ensure everything is properly connected.

Let us know if the link works for you or if you’re still running into issues accessing it via your dashboard — we’re here to help.

Thanks,

3

Hello @rheijmen

We haven’t heard back from you on this — just wanted to check in and see if the issue is still persisting.

Feel free to let us know if you’re still running into any trouble or if there’s anything else we can assist with.

Thanks,