The photo library is not opening and constantly displays a 'loading' state

When I try to add an image to any of my custom components and open the photo library in the builder, it doesn’t display any images. Instead, it keeps showing the builder logo in a constant loading state. which shouldn’t be a case ??

Attachment:-

Could this be an access issue related to the permissions we’re providing to team members, or is it caused by something else?

Hey @Umang_001 , to get started, please provide your Public API Key. You can find instructions for finding it at this link. Let me know if you need any assistance.

i just wanted to know why this is happing only for few people in out team

Hey @Umang_001 , this may be a permissions issue if only some team members are facing this. To be sure, I need to check this in your space.

do u know how we can change this permissions? let me get confirmation from team to shareour space with u ?

Hey @Umang_001, Your organization admin should be able to manage user access. For more information on roles and permissions, please refer to this guide: Roles and Permissions. Additionally, if you are working with environments, please ensure you have access to the main space to access the assets associated with those environments.


we are getting above error

Hello @Umang_001,

Could you confirm if you are getting a similar error on the main space?

only few team members getting this error, i have check we all have devloper access still few team member getting this error

we all have developer access.

can u plz let me know how can i check about if any person in team have access to the main space or not

Hello @Umang_001,

We hope the issue has been resolved after adding the team members to the main environment. If you continue to experience any issues, please don’t hesitate to let us know.

Thanks,

yes, it’s resolved! after adding that people into main enviroment.