Error in the Help >> Contact Support feature -- Unable to send support question

Bugs
1

In the main builder app workspace, under the Help >> Support, I can’t seem to send a support request. This has been happening for 5 days…and I really need support.

Builder content link
e.g. Builder.io: Visual Development Platform

Builder public api key
go to Builder.io: Visual Development Platform and copy your PUBLIC api key

Detailed steps to reproduce the bug
the ‘try again later” message has been happening for 5 days.

builder-help-error
builder-help-error2490×1522 347 KB

Code stack you are integrating Builder with
e.g. NextJS, react, Shopify

Reproducible code example
If you are having integration errors, please link to codesandbox or copy and paste your problematic code here. The more detail the better!

2

Hi Stephane,

I sent you an email, please check your inbox and we’ll get to the bottom of your issue.

FYI, while issues with the support widget are not common, we will soon be migrating to a different widget so hopefully that issue won’t come up again

3

Hey Alexander, thanks! Can’t emphasize enough how AWESOME you guys are. Builder is amazing.

4

Hi Stephane,

We are rolling a new form over the next 2 weeks which will greatly improve the overall experience.