Looking for a refund, for a misclick on a subscription

General
1

Hi, I subscribed to a plan thinking it would get me multiple environments, but then had to unsubscribe because its only offered on the custom plan.

We’re a small startup currently and would really appreciate the refund - since the plan was active for 1 minute and nothing pro-rated.

2

Hey @achadee , Thank you for reaching out to Builder.io forum. I’m happy to assist you with your request.

To proceed, we kindly request the following actions from your side:

  • Please provide your public API key.
  • Kindly downgrade your subscription to the Free tier.

Once these steps are completed, we will be able to verify the payment details and proceed with processing your refund.

We appreciate your cooperation, and feel free to reach out if you have any questions.

Thank you,

3

Ok done!

Public key: 3ab6ff726c4c41adb49518e2e3341044

and I downgraded a few days ago when I made the mistake - thanks!

4

@achadee , Thanks for the API. I am working on your refund and will update you once the refund is processed.

5

Hey @achadee we have processed your refund request. It takes 5-10 business days for the payment to reflect in your account.
Let me know if there is anything else I can help you with.