Preview urls not working

Preview URLs returning 404

All preview URLs generated by Builder.io are returning 404 errors.

Example URL:
https://bc9b755683094a98aa804fc76596fa21-zen-verse.projects.builder.my/v2-solutions/marketing-consultants/

Error: “404”

This happens for:

  • Root preview URL
  • Any route appended to the preview URL

Is there a configuration step I’m missing to enable preview functionality?

Hi there,

Thanks for reaching out!

The 404 errors you were seeing on the preview URLs may have been caused by a temporary service disruption on Builder.io’s end. At times, preview environments can be affected if certain services are briefly unavailable.

You can always check the real-time status of Builder.io services here:
:backhand_index_pointing_right: Builder.io Status Page: This page will give you up-to-date information on whether any services are down or experiencing issues.

At the moment, the preview URL you shared appears to be working. If you encounter this issue again in the future, we recommend checking the status page first. If everything looks operational and the issue persists, please feel free to raise a query with Builder.io Support, and the team will be happy to investigate further.

Let us know if you need any additional help!