Builder public api key
2fe4147bb8c843bb8ebba475c8973899
What are you trying to accomplish
I created a page on Builder and added a few Templates that contain Symbols. Most work as expected but one is not clickable nor editable after I added it. If I duplicate the page, then the symbol works (I can select it and edit it’s contents) so I do have a workaround, but I would like to know why this happened so I can avoid it in the future.
Thanks!
Hey @lburtness welcome to the Builder forum. Could you please share the Builder Content Entry link of the symbol where you’re experiencing an issue as it this will me further my investigation?
The symbol in question is here which has been used to make a Template, which then I used on a Page here. The problem I’m seeing is happening on the Page.
Hey @lburtness I can edit the symbol on this page and I created a test page as well. I was able to edit that as well. Here is a loom for reference. Let me know if I am missing something here.
@lburtness This issue appears to be quite unusual. Could you please provide details on how this specific block was added? I am unable to replicate the problem when adding this symbol again on either this page or a test page.
I have this problem too. Sometimes after dragging a template into the Visual Editor I cannot select anything to make changes. Only components added after that are work normally. The issue persists even after a hard refresh. But it only happen on specific entries so we have to delete those entries and create new ones in place. Dragging the same template on new entries doesn’t have any issue.
It happens on rare occasions. But very annoying
@sheema I don’t remember exactly. I think it’s mostly happened when I have used the drag-and-drop feature to add the template, not 100% of the time it seems.
I’ll try to take note of steps I took if/when this happens again and update here.
One weird thing is that this issue seems to happen more often on Mac than Windows. My coworker who was using a Macbook encounter this issue almost everytime she drag & drop a template to a content entry. But if I do exactly the same it rarely happen
Hey @nghia.vi thanks for the details. I wasn’t able to replicate this on Mac. Is it happening with featured templates or the templates that you have created? Could you please share a template with which this is happening?
For now I can’t reproduce either, all templates seem okay. But it happen with any of our templates my coworker use. We haven’t try any featured templates yet so I can’t say if they have the same issue. We have deleted all page entries having problem but if we encounter the issue again I’ll make sure to keep those entries. I think it must be something to do with creating templates from localhost and use them on production site because I’ve recreate all those templates not using localhost.
