Importing from Figma - Creating organization doesn't load

General
1

I’m trying out Lovable and I’ve set up a Builder.io account. When I export my code from Figma it tells me to Copy to Builder. It opens my Chrome browser with Builder it says I am in no organizations. if I create an Organization I put my space name and space type in and then it just hangs. I’ve tried this in firefox too. Same issue. Any ideas?

The left hand nav is also in a skeleton loading state

Screenshot 2025-11-06 at 09.48.55
Screenshot 2025-11-06 at 09.48.551364×926 47.6 KB

2

Hello @mikesmith,

It appears there was an issue during the organization creation process, resulting in multiple accounts being created. Could you please confirm if this is your first time using Builder.io?

Once confirmed, we can proceed to remove any accounts that were created in error.

Thanks,

3

Thanks for the reply. Yes first time. The multiple accounts might have been me trying to get it towork, as every time the page isn’t loading properly and has the skeleton view.

Can you delete the accounts for me? Or should I set up a new account?

4

Hello @mikesmith,

I’ll go ahead and remove all accounts that were created in error. Once that’s done, please sign up again using the following link:

This should allow you to start fresh without any issues.

5

Hello @mikesmith

You should be able to sign up now, once your account is created then try importing from figma and reach out if you encounter any further issues.

Thanks,

6

Thanks but I’m still getting the page in a skeleton loading state. I even tried creating an account with a different email address but still the same. I’m using Chrome and not on a VPN

7

Hello @mikesmith,

We’ve removed the account that was created earlier. Could you please try signing up again and let us know if the issue persists?

If possible, please share a short screen recording of the process in case the problem continues — this would greatly help us identify and address the issue internally.

Thank you for your patience and cooperation.

Thanks,

8

Hi

Just tried again. I created a new account, got the email to confirm. Clicked on that which said I can log in (although annoyingly doesn’t have a login link) Go back to the platform and I just get the skeleton loading view again.

I’ve tried several different browsers and email addresses and always the same issue. Is it something I’m doing wrong?

(Attachment Screen Recording 2025-11-07 at 14.10.50.mov is missing)

9

I can’t attach screen recordings to the email or in your support forum. About to give up here!

10

I’m really sorry for the trouble you’re facing with uploading your screen recordings — I completely understand how frustrating that can be.

If the forum or email attachment isn’t working, could you please create a support ticket using the following email support@builder.io

Once we can see the recordings, we’ll be able to better diagnose what’s going on and get this resolved quickly for you.