Refund Request Due to Plan Feature Misunderstanding

General
1

Hi Builder.io Team,

I recently upgraded to the Pro plan on this account, thinking it would include features like multiple environments and role-based permissions. After setting things up, I realized that this functionality is only available in the Custom plan.

Since we haven’t been able to actually use the Pro plan due to this limitation, I wanted to check if it would be possible to get a refund for this subscription. We’re still a small team, so every bit of support really helps us as we figure out the right plan for our needs.

We’re genuinely excited about Builder.io and will definitely consider the Custom plan when we’re ready to expand further.

Thanks a lot for your help and understanding!

eagerly waiting for the response and refund .

2

Hi Builder.io Team,

I had posted earlier regarding a refund request for my Pro plan subscription (since we realized we actually need the Custom plan for features like multiple environments and role-based permissions). Unfortunately, I haven’t received any response from the team yet.

Could you please provide an update on this?

3

Hi @Coldplay

Thank you for reaching out to Builder.io Support. I’m happy to assist you with your request.

To proceed, we kindly request the following actions from your side:

  • Please provide your public API key.

  • Kindly downgrade your subscription to the Free tier to avoid being charged again. You can reference our documentation for instructions on how to change your subscription.

Please confirm when these steps are completed, and we will be able to verify the payment details and proceed with processing your refund.

We appreciate your cooperation, and let us know if you have any questions.

4

here is my public api key f5b5e196f76b4431834b3925817e065b . I have downgraded my account . Thank you very much for your support

5

Thanks for downgrading your account. I have initiated a refund request for your account. I will let you know once it is processed.

1 Like
6

Are there any updates regarding the refund?

7

Still waiting for your response :enraged_face:

8

Hi @Coldplay We wanted to inform you that your refund has been processed. You should see the funds returned to your credit card within 10 to 15 business days.

Thank you for your patience, and please don’t hesitate to reach out if you have any further questions.

9

Thank you very much . We really appreciate it