Looking for a refund for a misclick

General
1

I hope you’re doing well. @sheema

I recently subscribed to your plan thinking it included access to multiple environments and some additional features, but later realized that these are only available on the custom plan. Unfortunately, I discovered this right after subscribing.

Since I haven’t had the chance to actively use the plan or its resources yet, I’d really appreciate it if a refund could be processed.

2

@sheema kindly look into this

3

Hi @HELLO1234 Thank you for reaching out to Builder.io Support. I’m happy to assist you with your request.

To proceed, we kindly request the following actions from your side:

  • Please provide your public API key.

  • Kindly downgrade your subscription to the Free tier to avoid being charged again. You can reference our documentation for instructions on how to change your subscription.

Please confirm when these steps are completed, and we will be able to verify the payment details and proceed with processing your refund.

We appreciate your cooperation, and let us know if you have any questions.

Thank you,

4

here is my public api key 0d0b4dc1aa894be1bd97f03505238cbd . i downgraded the subscription to free tier @sheema

5

Hi @HELLO1234 We wanted to inform you that your refund has been processed. You should see the funds returned to your credit card within 10 to 15 business days.

Thank you for your patience, and please don’t hesitate to reach out if you have any further questions.

Thank you,