I hope you’re doing well,
I recently subscribed to your plan thinking it included multiple environments, but then realized that feature is only available on the custom plan. As a new startup, every bit of support and money makes a huge difference for us.
We’d be incredibly grateful if a refund could be processed, as we haven’t had the chance to make use of the plan yet. Your help would mean a lot to our team.
Thank you so much for your time and understanding , we really appreciate it!
Hi @Globalvoix I see your space “Global Voix Space“ with the API - 148d8964dac04509943bf57aefc868ce, is on a Pro plan. Please move your space to a free plan so that we can initiate a refund.
To change the subscription level:
Access the desired Space where you wish to make the change.
Navigate to your Space Settings.
Select the Subscription Tab, which can be found at this link: https://builder.io/account/subscription.
Change your current plan to the desired subscription level (including free), automatically canceling the current subscription.
After this, you can immediately enjoy the subscription level you have subscribed to.
Once the changes are done, let us know so we can process any potential refund.
Note: The subscription tab is under space, not organization. To know more, refer: https://www.builder.io/c/docs/spaces#spaces-reside-within-organizations
Thank you,
Done . Thank you so much for your help , I really appreciate it .
Hello @Globalvoix
Thank you for downgrading your account to the free tier.
We have initiated the refund process for your account. As soon as there are updates, we will promptly inform you.
Please feel free to reach out if you have any additional questions.
Thank you,
Hi @Globalvoix, we wanted to inform you that your refund has been processed. You should see the funds returned to your credit card within 10 to 15 business days.
Thank you for your patience, and please don’t hesitate to reach out if you have any further questions.
Thank you,