We’re having the same problem and we need an URGENT solution!!
We’ve already sent several emails to support, but we haven’t received a response. I need to be able to add credits. The email of the account is hernan@uv.agency
Hi there,
My colleague has addressed your query—please check his reply for details.
Apologies for the inconvenience caused, and thank you for your patience.
Best regards,
I’d also check whether the payment provider flagged the transaction automatically. I’ve had perfectly valid payments get stuck in review before, and nothing updated until support manually cleared it. Definitely frustrating when it happens during an active project.