I paid for 500 agent credits twice and didn't receive a single one!

Bugs
1

Good day,

I have contacted support five times already, but unfortunately have not received any assistance.

I wanted to add 500 credits to my account and paid the Stripe invoice. However, I was asked to pay again. I paid the invoice a second time, but the credits still have not been added to my account.

Support has not responded, and I have been unable to use the service for two days now.

Could you please check the payments and help resolve this issue?

2

1 view in 17 hours. Let’s resolve this somehow. I don’t want to file a complaint with the relevant authorities…

3

I received a refund for my last payment, but the previous one wasn’t credited under the pretext that I’d used up 1,000 credits. I received 1,000 credits when I purchased the Pro plan, but I still haven’t received the 500 I paid for! Who’s going to pay me for the three days of downtime due to your error? What’s more, customer support only responds once a day! I’m losing a valuable client because of your oversight! Please fix my plan!

4

Problems again! I bought a PRO subscription for $30 yesterday and they didn’t give me any credits! How much longer? Support is ignoring me! My key is 8dff325e82014bb580988215237512cd. SOLVE THE PROBLEM!