No Action on My Subscription & Refund Issue

General
1

Hello,

It has now been 2 days since I reported my issue, and I still have not received any concrete action to either:

  • Recover my money (I was charged 3 times by mistake but only want 1 subscription).

  • Fix my Pro plan subscription (I still don’t see the 500 credits, only 150).

The only reply I received so far was that my topic is “reviewed” and that I should provide my public API key, which I already shared.

Please update me as soon as possible, because this is blocking my work and I need the Pro plan active with the correct credits.

Thank you for your help.

2

Hi - Thank you for contacting us.

We have received your request via the ticket raised and will be in touch with you directly.

Thank you for your patience.

3

Thanks i m waiting sr i hope that goes well

1 Like
4

Hey, we’re experiencing the same issues with two Pro subscriptions for three months. Do you have any updates on refunds? We are also in contact with the support team.